MU0012 –Employee Relations Management

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Winter/ November 2012

Master of Business Administration- MBA Semester 3

MU0012 –Employee Relations Management - 4 Credits

(Book ID:B1230)

Assignment Set -1 (60 marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions

Q1. Explain the importance of Employee Relations Management in an                  

organisation.

Ans : Every individual at the workplace shares a certain relationship with his fellow workers. Human beings are not machines who can start working just at the push of a mere button. They need people to talk to, discuss ideas with each other and share their happiness and sorrows. An individual cannot work on his own, he needs people around. If the organization is all empty, you will not feel like sitting there and working. An isolated environment demotivates an individual and spreads negativity around. It is essential that

Q2. Explain Edgar Schein’s levels of organisational culture.

Ans : Edgar Henry Schein (born 1928), a former professor at the MIT Sloan School of Management, has made a notable mark on the field of organizational development in many areas, including career development, group process consultation, and organizational culture. He is generally credited[by whom?] with inventing the term "corporate culture". (The Oxford English Dictionary traces the phrase "corporate culture" as far back as "1966 Acad. Managem. Jrnl. 9 362/2".)

  According to Edgar Schein - Organizations do not adopt a culture in a single day, instead it is formed in due course of time as the employees go through various changes, adapt to the external environment and solve

Q3. What are the various methods through which organisational communication

can be improved?

Ans :  Comprising professionals of all levels, each with a different area of business expertise working toward a common goal, a business relies on the communication between management and staff in order to run efficiently. Managers communicate policies and deliverables to employees. Staff level employees interact with each other, delegating responsibilities so deliverables can be met. Instances of

Q4. List the essential pre-requisites of a grievance procedure.

Ans : According to Michael j. jucius, the term ‘grievances’ means “any discontent or dissatisfaction, whether expressed or not and whether valid or not, arising out of anything connected with the company that an employee thinks, believes or even feels, it unfair, unjust, or inequitable”,

 Every organization should have a systematic grievance procedure in order to redress the grievances effectively. As explained above, unattended grievances may culminate in the form of violent conflicts later on. The grievance

Q5. What are the objectives of Trade Unions?

Ans :  Trade unions are formed to protect and promote the interests of their members. Their primary function is to protect the interests of workers against discrimination and unfair labor practices. Trade unions are formed to achieve the following objectives:

(1)Representation :

Trade unions represent individual workers when they have a problem at work. If an employee feels he is being unfairly treated, he can ask the union representative to help sort out the difficulty with the manager or employer. Unions also offer their members legal representation. Normally this is to help people get financial compensation for work-related injuries or to assist people who have to take their employer to court.

Q6. Suppose you are appointed as an HR Manager of a mining company. You find that most of the lower tier workers are uneducated and there have been many instances of conflict and physical fights among the workers. What are the factors you would keep in mind while trying to ensure organisational  discipline?   

Ans : Discipline means systematically conducting the business by the organizational members who strictly adhere to the essential rules and regulations. These employees/organizational members work together as a team so as to achieve organizational mission as well as vision and they truly understand that the individual and group aims and desires must be matched so as to ensure organizational success.

A disciplined employee will be organized and an organized employee will be disciplined always. Employee behaviour is the base of discipline in

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