QM0024: MANAGING QUALITY IN ORGANIZATIONS

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ASSIGNMENT

DRIVE	SPRING 2016
PROGRAM	Master of Business Administration- MBA
SEMESTER	4
SUBJECT CODE & NAME	QM0024: MANAGING QUALITY IN ORGANIZATIONS
BK ID	B1931
CREDITS & MARKS	4 Credits, 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question.1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role ofTop Management in Organizing for Quality Management.

Answer:Organising is a step-by-step process. At each step, an important task is performed by the administrators working at the top-level of management.

While organising, the top managers carry out following important tasks:-

In this general eight-stepped process, the top management first fixes the common objectives of the organisation.

In the second step, they (top management) identify all the activities (i.e. works or jobs) which are required to achieve these predefined objectives.

In the third step, they group similar (related) activities and make their individual departments.

In the fourth step, they define the responsibilities (duties) of all the staff members (employees and managers).

Question.2 Define the term ‘Leadership’. Describe the major leadership theories.

Answer: Leadership is both a research area and a practical skill, regarding the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations. Controversial viewpoints are present in the literature, among Eastern and Western approaches to leadership, and also within the West, on US vs. European approaches. In US academic environments leadership is defined as "a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task".

The Trait Theory of Leadership: The search for the characteristics or traits of effective leaders has been central to the study of leadership. Underlying this research is the assumption that leadership capabilities are rooted in characteristics possessed by individuals. Research in the field of trait theory has shown significant positive relationships

Question.3.Explain - Rewards and recognition programs are the important component of anyTQM program.

Answer:Rewards and recognition are considered powerful tools, which are used by an organization to motivate its employees.

Rewards and recognition are remuneration based systems, which include bonus, perks, allowances and certificates.

Types of Remuneration Methods

Question.4 Define performance measurement. Explain why it is needed for an organization?

Answer:Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component. It can involve studying processes/strategies within organizations, or studying engineering processes/parameters/phenomena, to see whether output are in line with what was intended or should have been achieved.

Performance measurement has been defined by

Question.5.Explain Kotter’s Eight step Model of Change Management

Answer:To successfully react to windows of opportunity, regardless of the focus — innovation, growth, culture, cost structure, technology — a new methodology of change leadership is required.

Thirty years of research by leadership guru Dr. John Kotter have proven that 70% of all major change efforts in organizations fail. Why do they fail? Because organizations often do not take the holistic approach required to see the change through.

Question.6.Write short notes on:

a) Corporate Social Responsibility (CSR)

Answer: Corporate social responsibility (CSR, also called corporate conscience, corporate citizenship or responsible business) is a form of corporate self-regulation integrated into a business model. CSR policy functions as a self-regulatory mechanism whereby a business monitors and ensures its active compliance with the spirit of the law, ethical standards and national or international norms. With some models, a firm's implementation of CSR goes beyond compliance and engages in "actions that appear to further some social good, beyond the

b) CSR Initiatives in India

Answer:Corporate social responsibility is necessarily an evolving term that does not have a standard definition or a fully recognized set of specific criteria. With the understanding that businesses play a key role on job and wealth creation in society, CSR is generally understood to be the way a company achieves a balance or integration of economic, environmental ,and social imperatives while at the same time addressing shareholder and stakeholder expectations. CSR is generally accepted as applying to firms wherever they operate in the domestic and global economy. The way businesses engage/involve the shareholders, employees, customers,

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