Course: Business Communication & Etiquette

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School for Continuing Education (NGA-SCE)

Course: Business Communication & Etiquette

Internal Assignment Applicable for September 2016 Examination

Assignment Marks: 30

Instructions:

·         All Questions carry equal marks.

·         All Questions are compulsory

·         All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3in not more than 500 words for each subsection. Use relevant examples, illustrations as far aspossible.

·         All answers to be written individually. Discussion and group work is not advisable.

·         Students are free to refer to any books/reference material/website/internet for attempting theirassignments, but are not allowed to copy the matter as it is from the source of reference.

·         Students should write the assignment in their own words. Copying of assignments from otherstudents is not allowed.

Question. 1. Rajesh is a new trainer in a call center. His first assignment is to deliver basictelephone etiquette to a team of newly joined associates. What points must be cover in histraining?

Answer:1. Introduce the team: Training with a presentation (live or video) from the call center managing director, office heads, and operator administrators. Urge them to present their part on the group and additionally how the operators can get in touch with them. This will help operators put a face to a name and give them a life saver when required.

2. Instruct your new agent about your business: Your new contracts should have a thorough comprehension of your business, product and call

Question. 2. A Shimora courier has been facing customer complaints about feedback and updatessince 2 months. They have decided to go for a communications audit at all the levels.Please list and explain in brief steps in conducting a communication audit.

Answer:A communication audit is the way toward distinguishing interior and outer communication qualities and shortcomings. It is a route for an organization to get it

Question. 3. Read the case study carefully and answer the questions

Bean computers has a large sales department, the department has divisions for proposalwriting divided into subdivision for approaching the customers through sales letters. Torecruit people into the department they ask each candidate to write two different salesletters – Solicited and Unsolicited. If you are selected for the position….

a. What will you keep in mind while sending an unsolicited sales letter?

Answer:Organizations utilizing direct-mail advertising buy or generally get mailing records intended to focus on the individuals who coordinate a specific psychograph. If you claim a home, purchase an auto, subscribe to a magazine, or utilize a Mastercard, you are on some individual's rundown. As the expense of paper and postage has expanded, purchasing and offering of mailing records taking into account ethnic foundation, occupation, and an

b. What characteristics does a solicited sales letter have? (Marks 5)

Answer:It is frequently less demanding to compose a solicited sales letter advertisement than a unsolicited sales letter advertisement in light of the fact that the reader has welcomed you to send data and is expecting your letter. Thusly, you don't need to stress that your letter will be disregarded totally.

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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or

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