Course: Retail Banking

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NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Retail Banking

Internal Assignment Applicable for December 2016 Examination

Assignment Marks: 30

Instructions:

·       All Questions carry equal marks.

·       All Questions are compulsory

·       All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as possible.

·       All answers to be written individually. Discussion and group work is not advisable.

·       Students are free to refer to any books/reference material/website/internet for attempting their assignments, but are not allowed to copy the matter as it is from the source of reference.

·       Students should write the assignment in their own words. Copying of assignments from other students is not allowed.

Question. 1. ABC Bank has recruited new officers for its new branch operations at Wadala. Before the officers could start working, the manager of the branch wanted to introduce them to the various risks the banks are exposed to. If you are the branch manager of the bank mention the various risks you should include in the training. (10 marks)

Answer: In this case, ABC Bank has recruited new officers for its new branch operations at Wadala. Before the officers could start working, the manager of the branch wanted to introduce them to the various risks the banks are exposed to. Being a branch manager of ABC Bank at Wadala, you need to be prepared for various risks and training can help you to understand everything if necessary data will be included in the training. Below are necessary risks that should be included in risk management training.

1.       Liquidity Risk: It is the risk of financial

Question. 2. A bank branch was not performing well and many of the customers had withdrawn their deposits from the bank due to various issues. You have been appointed as the manager to look into the matter and report to the bank management team. Suggest different ways by which you can gather the information from the customer. (10 marks)

Answer: Being a manager of bank branch which has been performing very well, you need to look into the matter closely about the issues of customer withdrawing their deposit from the bank accounts. You need to talk to the bank management team to suggest different ways by which you can gather the information from the customer.

Contact customer directly: You can contact customers directly via their contact sources. There are so many different ways of contacting customers but doing simple customer satisfaction or customer experience survey is always useful in this matter. You can simply contact the customers directly and then you can run a quick customer satisfaction or customer experience survey so that you can understand exact problem of the situation

Question. 3. a) A bank has started its operations in a new city and wanted to attract new customers. If you are appointed as the manager of the bank, suggest the various strategies you would use to enhance the performance of your branch. (5 marks)

Answer: When a bank starts its operations in a new city then bank needs to comply with many regulations and do some effort in order to attract new customers. Being appointed as the manager of the bank, it is the duty that you suggest suitable strategies that you can use to enhance the performance of bank’s branch.

Business Realignment: The fundamental principle

b) Anita started a new business. She wanted a loan from the bank but she was not sure of her requirement. She wanted to withdraw money as and when required and according to the need of the business. Is such an arrangement possible? If yes, elaborate on the same. (5 marks)

Answer: Loaning is the simplest procedure that you can follow if you want to make sure that you fulfil all the financial requirement of your business. But, in this case, Anita is not sure about her requirement and she wants to take a loan but she doesn’t know for sure how much loan she will be needed. She is not sure of her overall requirement.

She wanted to establish an arrangement so that she can withdraw money as and when required and according to the need of the business. This is quite surprising that there is no such arrangement that meets the exact requirement of anita’s business

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