Subject : General Management

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Name : Mary Jennifer.A                                                                                                                  Marks : 80
Course : Bachelors in Management Studies (BMS)
Subject : General Management


Answer the following question.

Question. 1. Describe Henry fayol’s 14 principles of management (10 marks)

Answer: Managers in the early 1900s had very few external resources to draw upon to guide and develop their management practice. But thanks to early theorists like Henri Fayol (1841-1925), managers began to get the tools they needed to lead and manage more effectively. Fayol, and others like him, are responsible for building the foundations of modern management theory.

Management Principles developed by Henri Fayol:




Question. 2. What are the steps in planning process? (10 marks)

Answer: Management planning is the process of assessing an organization's goals and creating a realistic, detailed plan of action for meeting those goals. Much like writing a business plan, a management plan takes into consideration short- and long-term corporate strategies. The basic steps in the management planning process involve creating a road map that outlines each task the company must accomplish to meet its overall objectives.

Establish Goals: The first step of the management planning process is to identify specific company goals. This portion of the planning process should include a detailed overview of each goal, including the reason for its selection and the anticipated outcomes of goal-related projects. Where possible, objectives should be described in quantitative or qualitative terms. An example of a goal is to raise profits by 25 percent over a 12-month period.



Question. 3. What are procedures? What are the characteristics, advantages and disadvantages of procedure? (10 marks)

Answer: Stored procedures have been viewed as the de facto standard for applications to access and manipulate database information through the use of codified methods, or “procedures.” This is largely due to what they offer developers: the opportunity to couple the set-based power of SQL with the iterative and conditional processing control of code development. Developers couldn’t be happier about this; finally, instead of writing inline SQL and then attempting to manipulate the data from within the code, developers could take advantage of:




Question. 4. What are principles of formal organization? (10 marks)

Answer: Formal organization is a fixed set of rules of intra-organization procedures and structures. As such, it is usually set out in writing, with a language of rules that ostensibly leave little discretion for interpretation. In some societies and in some organizations, such rules may be strictly followed; in others, they may be little more than an empty formalism.

·       To facilitate the accomplishment of the goals of the organization: In a formal organization, the work is delegated to each individual of the organization. He/She works towards the attainment of definite goals, which are in compliance with the goals of the organization.
·       To facilitate the co-ordination of various activities



Question. 5. Write a note on grapevine (10 marks)

Answer: To hear something through the grapevine is to learn of something informally and unofficially by means of gossip or rumor.

The usual implication is that the information was passed person to person by word of mouth, perhaps in a confidential manner among friends or colleagues. It can also imply an overheard conversation or anonymous sources of information. For instance "I heard through the grapevine that Brad was getting fired."





Question. 6. What are the distinguishing features of HRM? (10 marks)

Answer: Human resource management is regarded as sub system of the organization. Human resource offers a distinct approach of managing human resources in today's competitive and changing  environment. It is an emerging discipline, which possesses the following features:

1. Human Resource Management Is A Management Of An Individual: Human resource management is concerned with people dimension of


Question. 7. What are the intervention methods for individuals? (10 marks)

Answer: There are various approaches to supporting individuals in crisis, for example, using non-counseling methods such as psychological first aid, more technical models involving strategies for listening, assessing and acting in crisis intervention, or activities related to responding to trauma. The guidance in this section describes interventions that require specific skills, development training and supervision. Information alone is not sufficient for shelter staff to be able to apply these techniques, and individuals should not conduct crisis intervention without proper training and supervision.



Question. 8. What are non budgetary control techniques? (10 marks)

Answer: Non Budgetary Control Devices

(1) Cost Control: Cost control includes techniques such as (a) Cost Accounting, (b) Standard Costing and (c) Break-even point analysis.

A. Cost Accounting: Profits of a business enterprise depend very much on the cost of production. Because of this, cost accounting and cost control are given the much importance by the business concerns. Costs are incurred by an enterprise for

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