Subject:- HOTEL MANAGEMENT

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Subject:- HOTEL MANAGEMENT

Total Marks: 80

Note : All Questions are Compulsory

Each Question Carries Equal Marks

Question.1) What are the minor operating departments of a hotel? Explain each.

Answer:The core focus of most hotels is the sales of rooms and food and beverage. These two areas are where the majority of hotel revenue comes from, and thus where the management team places its emphasis. Strategic planning, revenue management, capital projects, and most importantly managerial staffing levels are all set up to oversee these areas so that their performance is maximized. However; nearly all hotels run

Question.2) What are the basic principles in requisitioning guest and cleaning supplies?

Answer:There are various principles followed by the housekeeping staff. They are cleaning and hygiene principles, safety and security principles, comfort and privacy principles, and finally, the decor. For understanding the housekeeping principles, first let us go through what advantages it offers to the hotel.

Advantages of Housekeeping

Question.3) Writeshort notes on the following

a) Role of the housekeeping control desk.

Answer:The efficiency and potentiality of housekeeping department basically evaluated based on the operational performance of housekeeping control desk. All operational and functional activities of housekeeping department are executed by the housekeeping control desk which makes it the nerve center of whole department.

It works as a central part from where all

b) Lost and found procedure

Answer:Lost and Found provides for the care, restitution, sale and destruction of unclaimed, lost, or abandoned property. The goal of Lost and Found is to ensure all lost items are returned to their rightful owner in a timely and efficient manner.

Lost and Found maintains lost and abandoned

Question.4) How can we reduce physical stress?

Answer:

Stress is an inevitable part of life. Seven out of ten adults in the United States say they experience stress or anxiety daily, and most say it interferes at least moderately with their lives, according to the most recent ADAA survey on stress and anxiety disorders. When the American Psychological Association surveyed people in 2008, more people reported physical and emotional symptoms due to stress than they did in 2007, and nearly half reported that their stress has increased in the past year.

Question.5) What are the types of notices in a house keeping operation?

Answer:Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks. The term is also used to refer to the money allocated for such use. By extension, an office or organization, as well as the maintenance of computer

             

Question.6) How do small hotels survive?

Answer:A generation ago, a very large proportion of the hotel market in Europe consisted of small independent establishments; but even then, these hotels, with their their character and their individuality, were declining in number.

Today, the situation for small independent hotels is harder than ever before; their numbers continue to decline from year to year, and the number of new small

Question.7) Explain briefly what services dos a franchisor provide to a franchisee?

Answer:Prospective franchisees need to understand two basic concepts about the support they should expect to receive from franchisors.

Support Varies. Franchise systems are not fungible, and the support you receive will depend on the industry, the size of the franchisor, the financial capabilities of the franchisor, the culture of the franchise system, and the classes of franchises offered

Question.8) Explain the role of maintenance (engineering department)

Answer:The following are seventeen or can be more tasks that are typically the responsibility of the maintenance engineer:

1.       Ensures that equipment is properly designed, selected, and installed based on a life-cycle philosophy of an asset: Many companies today consistently purchase equipment based on the low bid. Quite simply, if they are not performing the tasks listed

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